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Help & Information

To make sure you know exactly what you get with Just Sport and Leisure we've tried to answer as many questions as possible here, but if there's a question you need to ask and we haven't answered it, email us on enquiries@justsportandleisure.com or give us a call on 01268 541116.

We offer a huge range of brands that you know, brands that are synonomous with quality, what more could you want. If you need to speak to a member of staff, then this can be done over the phone between 9am and 5pm Monday to Friday.

How much will the Postage and Packing be?
Do we ship outside of the UK?
How long will it take before you order lands on your doorstep?
Can you speak to a real person?
How do you pay and is it secure?
Returning Items or Canceling an Order?

How much will the Postage and Packing be?

Delivery to England, Wales and Scotland is charged at £1.99 if the order is under £10, £2.99 if its between £10 and £19.99, £3.99 between £20 and £29.99 and then £4.99 upto £74.99. After that its completely FREE.

Northern Ireland and Southern Ireland, Guernsey, Jersey, the Scottish Highlands are charged at £7.99.

Outside of the UK(i.e. the USA, Europe and Worldwide Destinations) are charged at £14.99*.

The reason for the higher charge to these areas is due to most packages going by carrier and any overseas or 'of the beaten track' packages are charged at a higher rate to us.

*If the charge is higher than shown, we will email and await a reply before we despatch the item. .

Our carrier service delivers Monday to Friday between 9 and 5, we advise that where possible delivery to a work address is the best option, although if you use a home address and are not in at the time of delivery a card will be left for you to arrange an alternative date or collect the package.

Do we ship outside of the UK ?

Please see above for rates, we do ship outside of the UK to most worldwide destinations.

How long will it take before you order lands on your doorstep?

We aim to please and to do this we try to have every order on its way within 48 hours, obviously, some periods of the year are different to others and at Christmas it may take a little longer, but don't despair, it won't be much longer, you will receive a phone call or email within that time to inform you and give a reason why if the delay is longer.

Occasionally an item may be out of stock and holding up an order, to get around this we either put the item on a back order and despatch it as soon as it arrives into us or phone to ask if you would like an alternative product.

If the item has to be specially ordered you should receive an email informing you of this.

Can you speak to a real person?

Of course, we pride itself on friendly and occasionally over talkative staff :) We love a chat as much as the next person, so if you have a query or problem give a call on 01268 541116 and will do our utmost to help you or sort it out. During the Christmas period we do ask that all orders are placed online and where possible emails are used over the phone to allow us to process as many orders as possible.

How do you pay and is it secure?

Payments over the internet can be made using most brands of major credit or debit cards. We accept Visa, MasterCard, American Express, Maestro, and pretty much every other card, plus we don't charge for any item until they are despatched from our door to you.

We 128 Bit Encrypted SSL Secured Servers and guarantee 100% confidentiality.

Returning Items or Canceling an Order?

If you wish to return an item for any reason please give us a call on 01268 541116 to obtain a returns number and inform us of the reason. Please enclose a small note giving us details of the reason with your name and address.

Any items needing to be returned for any reason must be done within 7 days of receipt in an unused and fully unopened/packaged condition. Items opened/used etc cannot be returned. As stated above, a returns authorisation will be needed, this can be obtained by calling us on 01268 541116.

Upon receipt of your goods please inspect to ensure goods are in good condition as damage or missing items must be reported within 3 days of receipt.

Please note that delivery charges are non refundable in the event of an unwanted item being returned. Where an order is placed under special delivery arrangements any delivery charge is non refundable in the event of a return for any reason.

Orders can only be cancelled providing despatch has not occurred. If you wish to cancel after despatch you will have to return the item and will be refunded as long as the item is returned within 7 days unopened, delivery charges are non refundable.

All returns are subject to a 10% handling fee and the postage and package charge is non refundable. Refunds will be completed minus this 10% and postage and packing.

Please note that delivery charges are non refundable in the event of an unwanted item being returned. Where an order is placed under special delivery arrangements any delivery charge is non refundable in the event of a return for any reason.

Returns sent back under complaint will be inspected first and dealt with accordingly.

Please note we cannot be liable for any postage fees if an order is returned as the warranty/guarantee only covers manufacturing faults, not postage costs.