Any items purchased from Just Sport and Leisure may be returned at your own cost within 14 days of your purchase. Please note that returns in relation to Christmas are accepted up until the end of January (orders placed at the 1st of November until the 25th December). After 14 days returns are only accepted at our discretion. You may return your purchase for either a full refund or exchange for a replacement item.
We must stipulate that the products being sent back to us have to be in NEW AND UNUSED CONDITION.
Products must be in its original packaging - be it box, bag, or wrapper and with all relevant tags.
We manage to send items out nice and neatly packaged and would appreciate that you could treat the products in the same way. Items returned that are not in the above condition will be subject to a inspection before any refund is made and may result in the item being returned back to you at your cost.
We can only advise on the best way to ship an item back to us, but we do not recommend that you spend a small fortune on a premium service such as Special Delivery Next Day before 9am. It is in your best interest to get a confirmation of shipping to prove that the item has been sent. Royal Mail provides a “Certificate of Posting” which should be kept safe until the return/exchange is completed. Companies like My Hermes and Collect+ typically offer better value for larger parcels than Royal Mail currently offer, so it may be worth your while to shop around. Remember that shipping your item back to us is at your own cost.
Faulty Items: if you think that you may have a faulty item because of a manufacturing fault, please contact us for a returns number and with a description of the issue. We may request that you email us with pictures of the fault to speed up the process. Once you have obtained a returns number then please send the faulty item back to us. We will then further inspect the product and contact you. From time to time we may need to send some item back to the supplier/manufacturer for their opinion. If we need to do this we will inform you either via email or telephone. If we feel that your product is faulty we will issue a full refund including your return postage.
Returns from outside the UK: As stated before, returns are at your own costs.
Your receipt included with your order doubles up as your returns form so please do not throw it away. Information on how to return goods is detailed on this form.
When we receive the item(s) back we will take the appropriate action and either refund your money or send out new goods at the earliest opportunity.
For All Returns
Please use your delivery note/invoice as a returns form and include this in the parcel, please write clearly on the bottom reason for return and details of any exchange or if you require a refund.
Return Address -
Just Sport and Leisure
4 Blenheim Court